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TROUBLE SHOOTER

Is Virgin Media down? How to check the status in your area

IF you're a Virgin Media customer who is affected by an internet, call, TV or mobile outage we explain how to check your service status.

Many Brits rely on internet and call services to work from home.

 Virgin Media went down for thousands of customers, leaving them without broadband
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Virgin Media went down for thousands of customers, leaving them without broadbandCredit: PA:Press Association

Is Virgin Media down?

Virgin Media, which has 3.2million customers in the UK, last saw problems with its service on July 6.

At present the telecoms firm is reporting good service across the UK.

How do I check the service status of Virgin Media?

Virgin Media has a dedicated web page where you can find out if there are any problems in your area.

Click here to visit the My Virgin service update website.

To find out if there are problems in your area, enter your postcode.

How can I contact Virgin Media and am I entitled to compensation?

If you're suffering issues with your internet, call or mobile services then you may be entitled to compensation.

Internet firms usually pay out £8 for each say that broadband and phone service is not repaired after two full days of no service.

This is usually automatic but the regulator Ofcom has said firms don't have to pay compensation at the moment due the coronavirus outbreak.

If you're a mobile customer and you suffer from a lack of service then depending on the circumstance you may be entitled to a refund or account credit.

If you're without service for a sustained period of time then you may have the right to leave without incurring a fee.

If you still want to complain to Virgin Media about an issue with your connection, you can via phone, post or online.

You can also speak to Virgin Media via its live chat service.

If your problem is still unresolved after eight weeks, you can complain to an independent Alternative Dispute Resolution (ADR) scheme.


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